These Terms and Conditions outline the details of our booking services, including procedures for modifying, canceling, or obtaining refunds for your bookings, and the payment options available. Whenever "Terms and Conditions" is written with capital letters, it refers to this document specifically. When in lowercase, it refers to the terms of third parties, such as operators or other entities.
JurnyOn is operated by Blockrank Ltd, a company registered in England & Wales with registration number 14384659. Our registered address is:
14 Museum Place, 4th Floor, Cardiff, Wales, CF10 3BH.
If you need to get in touch with us, feel free to email us at:
success@jurnyon.com
Through our website www.jurnyon.com and our mobile applications available on iOS and Android (collectively referred to as "apps"), you can access information such as train timetables, ticket prices, and make bookings using our “booking service.” Before downloading the app, ensure it is compatible with your device by checking the relevant app store listings.
You must be at least 16 years old to use our booking service. If you are 16 or 17, you’ll need parental or guardian consent. We reserve the right to refuse access to our website, apps, or booking services if we believe you're underage or find any other valid reason.
Please note that while we are an official agent for train operators, we do not manage the actual train services. We are solely responsible for the booking service as outlined in these Terms and Conditions. By using our service, even if it's just for browsing, you agree to have read and understood these Terms and our Privacy Policy.
We strive to provide accurate results for ticket prices, schedules, and other data. However, the timetables, journey information, platform data, and fares come directly from the operators, and we cannot guarantee the absolute accuracy of these details.
Currently, we offer advance tickets for Transport for Wales trains. Prices displayed during a search may change before your final payment page, as they are subject to real-time updates from the operators. If the price changes, we will notify you before you complete your purchase.
You can subscribe to different levels and enjoy discounts:
These discounts are applied before payment based on your subscription level, and no additional discounts can be combined with these.
The discount level is based on the miles traveled in the prior month and the payment of the subscription fee related to that discount level. See our website for the latest fees. www.jurnyon.com
When purchasing tickets for groups for the same journey, the discount is only applicable to one of the adult tickets. All other tickets purchased will have the advance ticket discount applied, subject to availability.
For every 10 miles traveled, you’ll earn 1 loyalty point. Each loyalty point is equal to GBP £0.01. These points unlock various offers and benefits, which you can view on our website at www.jurnyon.com
If you don’t meet the required mileage for a given level, you will be downgraded to the corresponding subscription level in the following month.
To book tickets, you need to subscribe to our service via our app. We may refuse to create an account or revoke access for any legitimate reason. When setting up your account, you are responsible for providing accurate information, securing your password, and keeping your account details up to date.
By creating an account, you agree that:
Currently, we offer only advance tickets for Transport for Wales trains within their network. The full network can be found at the following link https://tfw.wales/places/our-network-map
These advanced tickets are non-refundable unless your train is canceled or significantly delayed. You can find more details on the conditions of these tickets on the National Rail website. https://www.nationalrail.co.uk/travel-information/your-rights-and-obligations-as-a-passenger/
When you book, your eticket will be sent to you via email as a PDF. Make sure your mobile device can open PDFs and has internet access. The eticket is valid for a single journey and must not be altered or duplicated. Any misuse may lead to the invalidation of the ticket and denial of travel.
You will also be able to access the eticket barcode within the JurnyOn app.
We accept the following payment methods in GBP (£):
Please note that we do not accept cash or cheques. Once your booking is confirmed via email, your order is complete.
Currently, we do not charge booking fees, but we may pass on any fees charged by the operators. You will be informed of any additional fees before finalizing your purchase.
Changes, Refunds, Delays & CancellationsWe do not arrange travel packages, so the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply. If you purchase third-party products through our booking service, your contract will be with that provider, and their terms and conditions will apply.
By using our service, you confirm that:
These Terms may be updated periodically. By accepting them, you also acknowledge that there is no employment or agency relationship between you and us.
We act as an agent for operators and do not provide the transportation services directly. Therefore, we are only responsible for the booking service itself. You are financially liable for all bookings made through your account.
JurnyOn will not be responsible for losses or damages caused by delays or cancellations, including missed connections. Our liability will not be limited in cases of death or personal injury caused by negligence.
By using our booking service, you confirm that:
You agree not to engage in any of the following prohibited activities:
You may use our website and apps for personal use only. Any copying, alteration, or publication of our content without our permission is prohibited.
All disputes relating to these Terms will be governed by the laws of the United Kingdom. The courts of the UK will have exclusive jurisdiction over these matters.
By purchasing a ticket through us, you agree to the National Rail Conditions of Travel, which outline the minimum rights and service levels you are entitled to as a passenger.
You can download the current National Rail Conditions of Travel from the National Rail website. Your Rights and Obligations as a Passenger | National Rail