Privacy Policy

Welcome to JurnyOn's privacy policy. At JurnyOn, we are committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, share, and protect your personal information when you use our website or services.

JurnyOn is a part of Blockrank Ltd, dedicated to revolutionizing the public transport experience through innovative technology solutions. Our core mission is to provide you with seamless, secure, and rewarding travel experiences.

We collect various types of personal data to provide our services effectively. This may include:

• Your name
• Email or billing address
• Age
• Payment card details
• Phone number
• Home address
• Details of any relevant railcards, discounts, or loyalty cards

Your personal data is crucial to us, and we are committed to the following privacy promises:

• Transparency: We will clearly explain the personal data we collect, how we use it, and why we need it.
• Choice: You will have options and control over your data.
• Security: We use the best technology and processes to keep your data secure.
• Simplicity: We avoid technical jargon to help you understand and make informed choices.

We use your information in several ways, including:

• Ticketing and Travel Services: To facilitate ticket purchases, provide essential travel information, and contact you regarding bookings, disruptions, refunds, and compensation.
• Customer Support: To assist you with queries, feedback, and resolving issues related to our services.
• Marketing: With your consent, we may send you relevant marketing communications about offers, discounts, sustainability initiatives, and promotions.

We may share your personal data with:

• Service providers: To help us deliver our services effectively.
• Travel operators: For ticketing, travel arrangements, and fraud prevention.
• Restructure: In the event of company restructure or mergers, we may transfer your data securely.

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Once data is no longer needed, we securely delete or anonymize it.

You have the right to access, update, or delete your personal information. You can also choose your marketing preferences and opt-out of certain communications. We respect your preferences and ensure prompt action on your requests.

We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our systems are regularly audited and updated to maintain a high level of security.

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us through the ‘Contact us’ page form. We are here to assist you and address any privacy-related matters promptly.

We may update this privacy policy from time to time to reflect changes in our services or legal requirements. Any significant changes will be communicated to you through our website or other appropriate channels.

Thank you for trusting JurnyOn with your travel needs. We are committed to providing you with exceptional service while safeguarding your privacy.